Privacy Policy

This document you are reading is our Privacy Policy, where you can find out what happened to your personal data when it was entrusted to us.

It covers 3 main scenarios in which we may process your information:

  1. through our security devices (such as Ajax Hub or others);
  2. through our mobile applications (such as Ajax Security System and Ajax PRO: Tool for Engineers) and web or desktop applications (which we call our Products or Services);
  3. of visitors to our website https://3dseguridad.com/.

You can think of this Privacy Policy as our promise about what we will do with your personal data and how we will do it.

About Us

We are 3D ALARMA, registration number: CIF B54722392, and we are the controller of your personal data. You can reach us at 3dseguridad.com/politica-privacidad/.

Personal Data We Process

Through our home security devices we will be able to treat:

  • Information about your 3D ALARMA Hub (such as your model and serial number, network information including IP address, device activity logs, historical and current device settings, your location).
  • Environmental data from 3D ALARMA devices, such as temperature, noise level, or motion data.
  • Images and videos generated through 3D ALARMA devices.

While using our Products or Services, we may process:

  • Information about you (such as first name, last name, email, phone number, and your photo).
  • Information you share with us from your device’s address book when you invite users to the Product (such as the email or phone number of a person you invite to the Product).
  • Unique identifiers for our Services (such as your username and password).
  • Unique identifiers of the users you have connected to the Product, such as the user’s name, the user’s role in the Product, and their email address; Information about your mobile device, such as device type, operating system, and system language.
  • Location-based data to provide you with reminders to arm/disarm the system if you activate the Geofence feature in our app.
  • For Android users, SMS with the authorization code required during registration or account changes.
  • Information about your use of our Products and Services (such as application requests to our server).

If you visit our website, we may process:

  • The data you provide us with by filling in the forms, which may contain your personal and contact details.
  • Your IP address to define the country of your location.

 

Why do we need your data?

  • All data we receive through our home security devices or while using our Products or Services is processed solely to provide you with the requested security services. This means that we process all that data to perform a contract we have with you. In addition, this means that we do not collect any data that is not specifically necessary to provide you with such services.

 

  • In addition, the data we collect to provide the Services may be used for analytical purposes and to improve the user experience, for which we have a legitimate interest. Such data is processed exclusively by 3D ALARMA and is not transferred to or processed by third parties.

 

  • If you choose to subscribe to our newsletter, we will send you emails with information about us and our latest updates. We rely on your consent that you provide when confirming your subscription. In addition, we will personalize these emails based on the information we have about you, to make them more relevant and useful to you.

 

  • If you have shared transaction logs from your app in case you have had any issues, we will process them to resolve your technical issue and improve our Products and Services. We process them based on our legitimate interest in making our market offerings more competitive.

 

  • We use the data you share with us from your device’s phone book when you invite users to the Product (such as the email or phone number of a person you invite to the Product) to send the invitation only to those people.

 

Below are some examples of how we use your data.

  • To manage your account and back up your data.
  • To log log entries for your information and troubleshooting with your device.
  • To send you notifications through the 3D ALARMA app. Don’t forget that you can always manage your notification preferences within the mobile app menu.
  • To send you marketing communications, you have subscribed.
  • To respond to your questions and concerns and provide customer support.

In case you use our Products or Services as a professional user or representative of our partners, we will use your personal data to ensure that you can provide professional services to other users only as requested by you.

 

How long do we need it?

All data is stored throughout the customer relationship, except for the push notification memory, which is limited to 500 transactions. For the PRO Desktop account event log, the storage duration of event notifications is 2 years. However, some types of data (such as the name of representatives, job title, and contact information mentioned in contracts) may be stored for longer than the period of cooperation for compliance with our legal obligations.

 

Type of data

Purpose of the processing

Legal Basis

Storage period

 

3D ALARMA Hub information (model and serial number network information, including device activity logs, historical and current device settings, location)

To make the 3D ALARMA Hub, devices, and applications work properly.

Contract, in case of service support – legitimate interest

For the entire duration of the relationship with the customer or until the user requests/deletes it. Backups for up to 12 months.

 

Unique identifiers (username and password)

 

User Authorization

Contract

For the entire duration of the relationship with the customer or until the user requests/deletes it. Backups for up to 12 months.

 

Location-based data

To make the 3D ALARMA Hub, devices, and applications work properly.

Contract and/or legitimate interest

For the entire duration of the relationship with the customer or until the user requests/deletes it. Backups for up to 12 months.

 

Information about the use of our Products and Services (such as application requests to the server)

 

To make the 3D ALARMA Hub, devices, and applications work properly.

Contract

For the entire duration of the relationship with the customer or until the user requests/deletes it. Backups for up to 12 months.

 

The information provided when filling in the forms, which may contain personal and contact details.

 

Communication, product delivery service, marketing promotions.

Consent

For the entire duration of the relationship with the customer or until the user requests/deletes it. Backups for up to 12 months.

 

IP address

To make the 3D ALARMA Hub, devices, and applications work properly.

Contract or Consent

For the entire duration of the relationship with the customer or until the user requests/deletes it. Backups for up to 12 months.

 

Name, surname and contact details

 

To make the 3D ALARMA Hub, devices, and applications work properly.

Consent

For the entire duration of the relationship with the customer or until the user requests/deletes it. Backups for up to 12 months.

 

Images taken through 3D ALARMA devices.

 

To make the 3D ALARMA Hub, devices, and applications work properly.

Contract

Mobile App The media retention period for User and PRO accounts is 2 years. Photos may be deleted sooner along with the associated events if the event limitation is reached in the mobile app (500 events). 3D ALARMA: Depends on configuration (from 7 days to 2 years). 3D ALARMA Translator does not store images; however, links are active for 7 days from the time of their generation.

 

Videos taken via 3D ALARMA  NVR cameras

To make the 3D ALARMA Hub, devices, and applications work properly.

Contract

By default, videos are stored on your device’s internal storage.

 

 

  • We will always delete your personal data if you decide to deactivate your account by leaving us a note on 3dseguridad.com/politica-privacidad/. This will mean that we will not provide you with any further services and will not need your data respectively.

 

  • If you decide to unsubscribe from our newsletter, you can easily do so by clicking the Unsubscribe button below any email received or by contacting us at 3dcontigo@3dseguridad.com.

 

  • After that, you will no longer receive our letters. We don’t keep any logs of operations on our servers for more than a month.

 

Will your data be shared?

Generally, we may share your personal data only as necessary to provide you with the requested services. Such data may be disclosed to our vendors and service providers, who provide certain services for our Products and Services to function. This includes data hosting, technical support and troubleshooting, etc. We will ensure that such providers treat you with the same protection as we do.

We may share your contact details (such as cell phone number, nickname, and email) with physical security service providers if you ask us to do so by selecting such provider in our app. Please note that such service providers will become data controllers themselves, responsible for your personal data. Upon your request, sent from your authorized email or phone number, we may share SMS with the authorization code required during account registration or changes with such vendors. Although we choose reputable partners to offer our app, we recommend that you review their privacy policies before asking us to transfer your data to selected companies.

 

How secure is your data?

We take cybersecurity seriously and have implemented risk-appropriate organizational and technical measures. Some security methods we use include firewalls, data encryption, and information access authorization control.

We protect your information through a unique username and password, and we protect certain sensitive communications with our Products or Services through server authentication and secure connections.

In addition, we take extra precautions when responding to your access requests by again verifying your identity as our user, because we do not want your data to be shared with unauthorized persons. However, don’t forget that there are situations where your identity or personal devices can be stolen, so don’t hesitate to contact us in such cases.

 

What are your rights?

Here is the list of rights available to you:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The Right to Object Right not to be subject to automated decision-making and profiling
  • The right to withdraw your consent
  • The right to lodge a complaint with a supervisory authority in the state where you live or work.

 

If you’re interested in how to apply those rights and what they mean in detail, we suggest you read this helpful resource.

 

Profiling and automated decisión-making

We will choose which emails to include in your newsletter if you have subscribed to one. We do not engage in any other profiling or automated decision-making activities.

 

Cookies

If you visit our website, we will place some cookies on your device. In this section, you can learn why we do that. In addition, you can prevent us from placing cookies by blocking or deleting them in your browser. Learn how to do it in https://www.aboutcookies.org/.

Type of cookies on the 3D ALARMA website.

  • Cookies used to personalize your experience on our website.
  • Cookies used to analyze how you use our websites and to monitor website performance.

Cookies used to target our advertising to you. We may advertise our offers and services on other websites. Some of these websites may use cookies to store information about offers and services that you have shown interest in while browsing the web.

 

3D ALARMA Compliance with EU and International Privacy Laws

In order to comply with international data protection laws, 3D ALARMA implements a significant number of measures, mechanisms and procedures. For example, 3D ALARMA applies the principles of data processing limitation (privacy by design and default), data minimization, access control, data processing policies (storage, processing, deletion policies, etc.). In the context of data transfers, 3D ALARMA uses various measures, including organisational and technical measures and standard contractual clauses.

 

Other issues

If you have any further questions about this Privacy Policy, you may contact us at 3dcontigo@3dseguridad.com

 

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